About

b. 1986, HK.

 

I’m a designer who likes complex problems. My strength is breaking down ambiguity. When a project starts as a vague goal, a tangle of workflows, or a disagreement about the problem, I map what we know, name what we don’t, and turn the mess into a clear path the team can build on.

I’ve worked at both ends of the scale. I’ve helped startups get off the ground, where every decision shapes the product. I’ve also built features for large companies, where a small change reaches millions of customers and has to hold up at scale. Both taught me to match the amount of process to the stakes.

More recently, I’ve designed AI experiences with complex workflows. That work has been about making AI feel trustworthy and understandable. It means showing customers what the system did and why, and keeping them in control of what happens next.


Experience

2024 - present

Staff Product Designer — QuickBooks Payroll & Human Capital Management, Global

2020 - 2024

Senior Product Designer — TurboTax Canada

2019 - 2020

UX/UI Designer — Architech